Logistics Customer Support Representative

3 days ago


India Platton Full time
About Us

Platton Inc is an international asset-based supply chain services and solutions company offering air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage, and other supply chain management services.

The Role of the Export/Import Specialist

This role involves facilitating the movement of products, equipment, or materials out of the country via ocean or air freight in accordance with organizational policies and procedures. Additionally, this position provides customer service regarding bookings, rates, document production, accounting, agent interaction, and problem-solving.

Key Responsibilities of the Customer Support Specialist
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information regarding shipment status, delivery schedules, and logistics services.
  • Collaborate with operations and sales teams to ensure client needs are met and issues are resolved promptly.
  • Assist customers with booking, tracking, and managing shipments through our online platform.
  • Address customer concerns, handle complaints, and provide solutions to improve the customer experience.
Requirements for the Position
  • Previous experience in customer support, preferably in logistics or freight forwarding.
  • Strong communication and interpersonal skills.
  • Ability to handle high-pressure situations and manage multiple tasks simultaneously.
  • Proficiency with CRM software and MS Office Suite.
  • Intermediate or higher level of English.
  • Strong attention to detail and problem-solving skills.

We estimate the salary for this position to be around $50,000 - $60,000 per year, depending on experience and qualifications.



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