Process Governance Strategic Analyst

16 hours ago


Chennai, Tamil Nadu, India Athenahealth Full time
Job Description

At athenahealth, we're committed to creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. As a Process Governance Strategic Analyst, you'll play a crucial role in our Service Platform Enablement Team, responsible for designing and improving issue resolution processes and technical operations.

The ideal candidate will have strong analytical skills, excellent communication abilities, and a deep understanding of process improvement methodologies. They should be familiar with Salesforce analytics, Snowflake, Power BI, Excel, or comparable industry-accepted tools.

We're seeking someone who can manage analyzing, designing, and improving business processes to enhance efficiency and effectiveness. Key responsibilities include:

Analyzing Business Processes
  • Preparing and presenting reports on process performance and improvement initiatives to senior management
  • Analyzing existing business processes to identify inefficiencies and areas for improvement
  • Utilizing data analytics and process modeling tools to monitor and evaluate process performance
  • Providing supporting analytics and insights into Program/Process Managers to support their efforts
Process Inspection and Maintenance
  • Conducting regular process audits and assessments to ensure adherence to established standards
  • Conducting periodic retrospectives on process change management
  • Building and supporting Process SOPs
  • Building and supporting Process Map library
Continued Education in Process Analytics and Design
  • Staying updated on industry trends and best practices in process analysis and improvement

We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, as well as comprehensive benefits, including health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.

Our company culture is built on learning, collaboration, and inclusivity. We encourage work-life balance, with flexible scheduling and digital collaboration tools that enable employees to find a fulfilling and productive balance between work and personal life.



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