Customer Experience Specialist
4 days ago
We are seeking a skilled and empathetic professional to fill this role, focusing on delivering exceptional customer experiences and driving student success. The ideal candidate will be responsible for ensuring the satisfaction and achievement of students and their families, while collaborating with various teams to provide an outstanding learning experience.
Key Responsibilities:
- Act as the trusted advisor for students and their families, providing guidance and support to maximize academic outcomes.
- Onboard new students, ensuring seamless transitions and clear expectations.
- Offer ongoing support by addressing academic concerns, feedback, and queries, fostering strong relationships with students and their families.
- Monitor student progress, share insights with parents, and recommend solutions to enhance academic performance.
- Collaborate with faculty, support, and product teams to deliver an exceptional learning experience.
- Identify opportunities to upsell or cross-sell additional programs aligned with student goals.
- Ensure high retention rates by building lasting relationships with families.
Requirements:
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills and empathy to build trust with parents and students.
- Prior experience in Customer Success, Academic Counselling, or EdTech sales preferred.
- Ability to work in US time zones.
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