Customer Support Representative

2 weeks ago

Kohima, Nagaland, India beBeeCustomerSupport Full time

Customer Support Specialist

  • We are seeking a highly skilled Customer Support Specialist to join our team. The ideal candidate will have excellent written communication skills, basic computer knowledge, and the ability to work in a fast-paced environment.

This role involves providing real-time support to international customers via live chat, resolving customer queries, and ensuring customer satisfaction. The successful candidate will be able to handle multiple conversations simultaneously while maintaining a high level of professionalism and empathy.

Responsibilities:
  • Acknowledge and respond to customer inquiries in a timely and professional manner.
  • Provide solutions to customer complaints and resolve issues promptly.
  • Escalate complex issues to senior team members when necessary.
  • Maintain accurate records of customer interactions and update relevant systems.
  • Collaborate with cross-functional teams to achieve business objectives.

Key Skills and Qualifications:

  • Excellent written English skills.
  • Bachelor's degree or equivalent experience.
  • Basic computer knowledge and proficiency in Microsoft Office.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and analytical thinking.

Benefits:

  • Opportunity to grow professionally and develop new skills.
  • Competitive salary and benefits package.
  • Recognition and reward for outstanding performance.

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