
Voice Customer Service Representative
2 weeks ago
This role involves addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.
- Key Responsibilities:
- Provide real-time support to international customers via live chat, resolve queries, and ensure customer satisfaction
- Assist customers with various issues and provide timely and effective assistance
- Document customer interactions and escalate complex issues to appropriate internal teams when necessary
- Follow up to ensure resolution and maintain a professional demeanor in all customer interactions
Requirements:
- 12th Pass/Diploma/Graduate with excellent written English skills and basic computer knowledge
- Strong understanding of products or services to provide accurate information and comprehensive support
- Problem-solving skills, patience, and ability to handle various customer situations professionally
-
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