Assistant Laundry Operations Manager
5 days ago
Four Seasons is a luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners.
About the RoleWe are seeking a highly motivated and skilled Assistant Laundry Manager to join our team at Four Seasons Hotel Mumbai. As a key member of our laundry operations team, you will be responsible for ensuring the highest standards of cleanliness and efficiency in our laundry facilities.
Key Responsibilities- Build and lead a motivated and skilled team, promoting a culture of continuous learning and improvement.
- Plan and manage the career development of every employee through effective coaching, training, and instilling company values.
- Organize and manage the department in accordance with company philosophy and policies, maximizing efficiency and productivity.
- Display warmth, care, and genuine enthusiasm when dealing with guests and internal customers.
- Demonstrate standards awareness by setting examples for standards execution, testing, and implementing action plans to achieve established product and service goals.
- Prepare annual plans and forecasts, consistently monitoring and managing budgetary goals.
- Administer and control all laundry operations to achieve Four Seasons standards and objectives.
- Develop production schedules to meet Housekeeping and Food & Beverage Department linen requirements.
- Monitor and manage a maintenance program for all equipment developed by the engineering team.
- Participate in inventories for linen and uniform, and have hands-on involvement in doing linen discard and capital purchase procedures.
- Maintain an organized administration of departmental and personnel records, including rostering and leave planning.
- Ensure employees adhere to the code of conduct and grooming & hygiene standards as specified in the employee handbook.
- Conduct daily briefings and monthly departmental meetings, and participate in meetings when invited.
- Provide regular and fair performance feedback to employees, formally and informally as appropriate.
- Be seen as a hands-on leader, assisting employees in crunch times, and walking the talk.
- Maintain a clean and orderly work area, and ensure tools & equipment are well maintained and in sufficient supply.
- Promote and ensure a safe working environment.
- Perform any additional duties as assigned.
- Review monthly laundry glitch recoveries and make effective corrective measures, including conducting training for all employees.
- Ensure Ecolab chemical training is conducted for all Laundry and Valet employees minimum two times a year.
- Establish and implement energy conservation procedures, checking washing formulas, making corrections, and improvements when required.
- Maintain a clean and employee-friendly working environment in the hotel and external laundries.
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