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Laundry Operations Manager
1 month ago
About Four Seasons:
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, known for its exceptional service and luxurious experiences. As a Laundry Operations Manager, you will play a critical role in ensuring that our guests receive the highest level of service and comfort.
About the Location:
Located in the heart of Worli, Four Seasons Hotel Mumbai is a chic urban oasis that offers a unique blend of luxury and convenience. As a member of our team, you will have the opportunity to work in a dynamic and fast-paced environment that is dedicated to delivering exceptional guest experiences.
Key Responsibilities:
- Build a motivated and skilled team, leading by example and instilling a culture of continuous learning and improvement among employees.
- Plan and manage the career development of every employee through effective coaching, training, and by instilling company values.
- Organize and manage the department in accordance with company philosophy and policies, maximizing efficiency and productivity and achieving established goals.
- Display warmth, care, and genuine enthusiasm when dealing with guests and internal customers, living the Golden Rule.
- Demonstrate standards awareness by setting example for standards execution, standards testing, and implementing action plans to achieve established product and service goals.
- Prepare annual plans and forecasts, consistently monitoring and managing budgetary goals.
- Administer and control all Laundry/Valet operations to achieve Four Seasons standards and objectives.
- Develop production schedules to meet Housekeeping and Food & Beverage Department linen requirements for Four Seasons Hotel Mumbai and Hyatt Regency Pune.
- Monitor and manage a maintenance programme for all equipment developed by the engineering for the Hotel Laundry as well as the external laundry.
- Participate in inventories for linen and uniform, and have hands-on involvement in doing Linen discard and capital purchase procedure.
- Maintain an organized administration of departmental and personnel records, including rostering and leave planning.
- Ensure employees adhere to the code of conduct and grooming & hygiene standards as specified in the employee handbook.
- Conduct daily briefing and monthly departmental meeting (with minutes copied to division head) and participate in meetings when invited.
- Provide regular and fair performance feedback to employees, formally and informally as appropriate.
- Be seen as a hands-on leader, assist employees in crunch times; Walk the talk.
- Maintain a clean and orderly work area and ensure tools & equipment are well maintained and in sufficient supply.
- Promote and ensure a safe working environment.
- Perform any additional duties as assigned.
- Review monthly laundry glitch recoveries and make effective corrective measures including conducting training for all employees.
- Ensure Ecolab chemical training is conducted for all Laundry and Valet employees minimum two times an year.
- Establish and implement energy conservation procedures. Should check washing formulas, make corrections and improvements when required.
- Maintain a clean and employee-friendly working environment in the Hotel as well the external laundries.
