Executive Housekeeper

4 weeks ago


Mumbai, Maharashtra, India Accor Full time

Purpose of the Position

To oversee the operational requirements of the Housekeeping Department, ensuring the highest standards of excellence at all times, while maintaining a professional and well-organized service.

Key Responsibilities

  • Compile Standard Operating Procedures for all areas of responsibility, ensuring they are periodically updated.
  • Ensure that all auditing and reporting standards are conveyed to staff and adhered to.
  • Ensure that residents enjoy an impeccable housekeeping product and that services offered by housekeeping staff are offered in a timely manner.
  • Conduct quality control inspections of all areas of the hotel under his/her responsibility and share results with her team, including his/her Superiors.
  • Work with the Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning.
  • Conduct monthly Staff Meetings and daily briefings with Operational Managers.
  • Manage all outside contractors relating to his/her department, ensuring they follow all hotel policies.
  • Ensure that staff rosters are produced in accordance with business requirements.
  • Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service.
  • Perform related duties and special projects assigned, including Duty Management.
  • Maintenance of all FFE & OS&E Supplies.
  • Overall in charge of the Housekeeping department.
  • Prepare all departmental budgets and manage all operational costs within budgets.
  • Monitor and control inventories for operating equipment, including linen, crockery, and glassware where applicable.
  • Ensure all OH&S legislation, policies, and procedures are adhered to.
  • Be familiar with property safety, first aid, and fire and emergency procedures.
  • Log security incidents and accidents in accordance with hotel requirements.

Qualifications

  • Minimum 3-5 years in a leadership position in a similar industry.
  • Experience of a luxury hotel operation.
  • Minimum bachelor's degree.

Our Commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.



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