Strategic Services Director

1 week ago


Bengaluru, Karnataka, India USEReady Full time

We are seeking a highly experienced Vice President- Professional Services to join our team at USEReady, a modern data and AI company serving regulated markets. The successful candidate will be responsible for overseeing all aspects of professional services delivery for our flagship product, Pixel Perfect.

About Us

USEReady is on a mission to empower our clients to succeed with their data. We serve highly regulated industries globally, with offices in North America and India. Our team is passionate about delivering exceptional service and driving client success.

About the Role

The Vice President- Professional Services will be responsible for:

  • Ensuring successful project execution and meeting client needs
  • Building and sustaining strong client relationships
  • Identifying growth opportunities and supporting sales strategies
  • Recruiting, developing, and guiding a high-performing team of professional services experts
Key Responsibilities

The successful candidate will have the following key responsibilities:

  • Service Delivery Management: Ensure successful project execution, meet client needs, and manage resource allocation across various projects.
  • Client Relationship Management: Build and sustain strong client relationships, address concerns promptly, and drive retention through exceptional service.
  • Business Development: Identify growth opportunities, support sales strategies, and expand the scope of our service offerings.
  • Team Leadership: Recruit, develop, and guide a high-performing team of professional services experts.
  • Profitability: Monitor and enhance profitability across professional services, focusing on efficiency and effectiveness.
Requirements

To be successful in this role, you will need:

  • 20+ years of experience in professional services, with demonstrated experience in serving enterprise clients in Banking, Pharma, and Healthcare.
  • A strong understanding of SaaS pricing and sales models, service contract management, SLA tracking, escalation handling, hiring, and mentoring.
  • Proven ability to perform at executive levels, delivering on key metrics and service objectives.
  • A Bachelor's degree in technology with an MBA from a reputed university preferred.
Salary

The estimated salary for this role is $150,000 - $200,000 per annum, depending on experience.



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