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Customer Service Representative

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Front Desk Manager Role

We are seeking an organized and professional Front Desk Manager to oversee front desk operations effectively.

This position requires excellent communication skills in English, enabling the candidate to interact with guests, clients, and visitors efficiently.

  • Welcome visitors with a courteous and professional attitude, creating a positive first impression of our organization.
  • Manage daily front desk activities, including answering phone calls and addressing inquiries promptly.
  • Maintain accurate visitor records, adhering to our security procedures.
  • Coordinate correspondence, ensuring timely information routing to relevant departments or personnel.
  • Maintain a clean, organized, and professional reception environment at all times.

Requirements:

  • Previous experience in a front desk/receptionist/guest handling role.
  • Exceptional verbal and written communication skills in English.
  • Confident, presentable, and proactive with strong interpersonal skills.
  • Able to multitask and remain calm under pressure.

Key Responsibilities:

  • Greeting and Welcoming Visitors: Create a positive first impression by greeting visitors with a courteous and professional attitude.
  • Front Desk Operations: Manage daily front desk activities, including answering phone calls and addressing inquiries.
  • Visitor Records: Maintain accurate visitor records, adhering to our security procedures.
  • Correspondence Coordination: Ensure timely information routing to relevant departments or personnel.
  • Reception Environment: Maintain a clean, organized, and professional reception environment at all times.

Desirable Skills and Qualifications:

  • Experience: Previous experience in a front desk/receptionist/guest handling role.
  • Communication: Exceptional verbal and written communication skills in English.
  • Interpersonal: Confident, presentable, and proactive with strong interpersonal skills.
  • Problem-Solving: Able to multitask and remain calm under pressure.