Chief Technology Officer for Academic Systems

2 days ago

Varanasi, Uttar Pradesh, India beBeeITManager Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Description

The IT Applications Manager will be responsible for the management and operation of all academic, administrative, and enterprise IT applications at a higher education institution.

This includes responsibility for Salesforce CRM & Admissions, Student Information System (SIS), Learning Management System (LMS), Library Management System, Financial ERP, HRMS, and other mission-critical applications.

The role involves driving efficiency, integration, security, and innovation in technology solutions that support faculty, staff, and students.

  • Manage the end-to-end lifecycle of enterprise applications (deployment, configuration, upgrades, integration, performance optimization).
  • Ensure high availability, reliability, and security of all academic and administrative applications.
  • Oversee issue resolution, incident management, and root cause analysis for application-related problems.
Key ResponsibilitiesApplication Management & Operations
  • Partner with academic leaders and administrative heads to understand requirements and deliver effective IT solutions.
  • Act as the primary liaison with application vendors and service providers.
  • Lead user adoption initiatives, including training and support.
Strategic Planning & Governance
  • Define and execute the application roadmap in alignment with institutional digital transformation goals.
  • Establish governance standards, documentation, and compliance with IT policies.
  • Recommend and implement innovative technology solutions to enhance teaching, learning, and operations.
Team Leadership & Vendor Management
  • Lead and mentor the application support team at campus level.
  • Manage vendor relationships, negotiate contracts/SLAs, and ensure quality service delivery.
  • Promote a culture of service excellence, accountability, and continuous improvement.
Integration & Data Management
  • Drive seamless integration of CRM, SIS, LMS, ERP, HRMS, and other systems.
  • Ensure data integrity, consistency, and accessibility across platforms.
  • Maintain compliance with data privacy, cybersecurity, and higher education regulatory requirements.

Experience in IT application management is essential, ideally in higher education or large enterprise environments.

Expertise in managing Salesforce CRM, ERP (Finance & HR), SIS, LMS, Library Management, and related systems is required.

A strong background in application integration, vendor management, and IT governance is also essential.

The ideal candidate will demonstrate success in leading teams and managing complex projects, with knowledge of cybersecurity, compliance, and digital transformation best practices.

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