Store Operations Manager

2 days ago


Ludhiana Hyderabad Uttar Pradesh Kolkata, India beBeeLeadership Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Shift Supervisor

This role plays a critical part in ensuring the smooth operation of the store during scheduled shifts.

The ideal candidate will maintain a calm demeanor, anticipate customer needs, and deliver exceptional customer service.

  • Acts with integrity, honesty, and knowledge that promotes a positive work environment.
  • Anticipates customer and store needs by constantly evaluating the environment and customers for cues.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating at its best.
  • Assists with new partner training by positively reinforcing successful performance and providing respectful coaching as needed.
  • Provides feedback to the store manager on partner performance during the shift.
  • Contributes to a positive team environment by recognizing changes in partner morale and performance and communicating them to the store manager.
  • Creates a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners on the shift to ensure operational excellence and improve partner performance.
  • Delivers exceptional customer service to all customers by acting with a customer-first attitude and connecting with the customer.
  • Develops positive relationships with the shift team by understanding and addressing individual motivation, needs, and concerns.
  • Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
  • Follows Starbucks operational policies and procedures to ensure the safety of all partners during each shift.
  • Follows up with baristas during the shift to ensure the delivery of exceptional customer service for all customers.
  • Maintains regular and consistent attendance and punctuality.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety, and sanitation guidelines for all products.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and collaborating with the store manager to find new, creative, and effective methods of recognition.


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