Help Desk Support Specialist

2 weeks ago


Bengaluru, Karnataka, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Associate ServiceDesk Analyst

This role is responsible for delivering exceptional customer service skills to end users, ensuring timely updates and meeting SLA requirements.

  • Provide Tier I/II support via multiple communication channels.
  • Perform tasks related to hardware and software systems.
  • Log and track issues in our service management tools.
  • Build, deploy, patch and support desktops, laptops and mobile devices.
Required Skills and Qualifications:
  • Demonstrated ability to build, maintain and support workstation images.
  • Experience managing remote desktop environments.
  • Ability to collaborate with IT team members.
  • Working knowledge of IP networking principles.
  • Working knowledge of Active Directory, Exchange and SharePoint.
Benefits:
  • B.S. in Computer Science or a related field.
  • 1+ years of previous service desk/end user support experience.
  • Hands-on experience servicing/troubleshooting desktops, laptops and printers.
Others:
  • Experience supporting Microsoft Office and Office 365 administration.
  • ITIL V3 certification desired.
  • Experience with Service Now.

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