Senior Desktop Support Specialist

6 days ago


Gurgaon, Haryana, India AHEAD Full time
About the Role

AHEAD is seeking an experienced Sr. Desktop Support Engineer to join our IT Operations team. As a key member of our team, you will serve as a point of contact for end users, providing technical assistance and support for endpoint hardware and software, as well as fulfilling standard IT-related requests.

Main Responsibilities:

  • Respond to and troubleshoot user support incidents for endpoint hardware and software
  • Fulfill standard IT-related requests and escalate issues to Tier 3 staff
  • Provision and deploy laptops and desktop applications
  • Support applications and maintain office technology hardware

Requirements:

  • 10+ years of experience in desktop support and leadership roles
  • Proficient technical support skills with Microsoft 365, laptop hardware, iOS, and Android devices
  • Experience with ServiceNow or JIRA, Bomgar, Intune, and endpoint security tools
  • Ability to troubleshoot and support infrastructure, VOIP, teleconferencing systems, and communications tools
  • Technical troubleshooting and problem-solving capabilities, organized, and team-oriented collaborator

Why AHEAD:

We value diversity and inclusion, and our mission is to create a culture of belonging. We offer competitive benefits, including medical, dental, and vision insurance, 401(k), paid company holidays, and more.



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