Desktop Support Specialist

1 week ago


Gurgaon, Haryana, India AHEAD Full time
Job Summary

AHEAD is seeking a highly skilled Desktop Support Specialist to join our IT Operations team. As a key member of our support team, you will provide exceptional technical assistance and support to our end-users, ensuring their technical issues are resolved efficiently and effectively.

Responsibilities
  • Provide technical support and assistance to end-users via phone, email, or in-person
  • Troubleshoot and resolve technical issues with desktop hardware, software, and peripherals
  • Install, configure, and maintain desktop applications and operating systems
  • Escalate complex technical issues to senior engineers as needed
  • Document and maintain accurate records of technical issues and resolutions
  • Collaborate with internal teams to ensure seamless support and service delivery
Requirements
  • 10+ years of experience in desktop support and leadership roles
  • Proficient technical support skills with Microsoft 365, laptop hardware, and mobile devices
  • Experience with ServiceNow or JIRA
  • Prior exposure to remote support tools such as Bomgar
  • Ability to work in a fast-paced, dynamic environment
  • Excellent communication and problem-solving skills
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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