Process Coach

Job Title: Skill Development CoachAs a Skill Development Coach, you will be responsible for designing and delivering customized training programs for BPO employees.About the Role:You will mentor and coach employees to enhance their soft skills in communication, email etiquette, customer handling, conflict resolution, time management, team collaboration and...

Healthcare Process Team LeadThe role of a Healthcare Process Team Lead involves overseeing a group of team members, ensuring day-to-day supervision and implementing corrective action as needed.Responsibilities include regularly imparting effective coaching to team members to enable consistent high-performance delivery monthly, identifying performance-related...

Leading our GPay Process Operations requires a skilled professional with experience in managing large-scale teams. The ideal candidate will be responsible for driving operational excellence, ensuring process compliance, and delivering performance metrics. They will also mentor team leaders to achieve business goals.Key Responsibilities:Drive operational...

Delivering Knowledge and ExpertiseKey Responsibilities:Excellent communication skills are essential for success in this role.Prior training experience in telecom processes and international business process outsourcing (BPO) is highly preferred, as it enables trainers to navigate complex systems effectively.Flexibility to work in rotational shifts is also...

Job Title: Validation LeadWe are seeking an experienced Validation Lead to spearhead the development and implementation of comprehensive validation strategies and processes.Key Responsibilities: Develop, implement, and maintain robust validation strategies and processes that ensure the quality and reliability of products throughout the entire development...

Job Title: Process Improvement SpecialistThis role involves leading and supporting strategic initiatives to enhance operational efficiency and reduce waste.The primary objective is to implement lean methodologies, optimize facility utilization, organize workflow, and collaborate with colleagues to design efficient workstations and processes.Key...

Lead a High-Performing TeamA leading organization seeks an experienced Team Leader to lead their Spanish process team.Key Responsibilities:Maintain in-depth knowledge of assigned products and services, complete required training and certifications.Monitor customer issue trends, volume spikes, and case inventory.Facilitate daily team meetings and communicate...

Job Title: Voice Process AssociateWe are seeking highly motivated and skilled professionals to support our US-based clients as Voice Process Associates.Key Responsibilities:Handle inbound and outbound customer calls from US clients with professionalism and efficiency.Resolve queries related to products, services, billing, or technical issues in a timely and...

International Nursing Careers CounsellorWe are seeking a passionate and experienced professional to join our team as an International Nursing Careers Counsellor. The successful candidate will guide nursing professionals and students on international courses, licensing pathways, and career opportunities abroad.Key Responsibilities:Conduct counselling sessions...

Job Title: Director of Training and DevelopmentJob Description:Develop comprehensive training programs to align with long-term business objectives.Lead the design, planning, and execution of training initiatives that are forward-thinking and in line with industry trends.Key Responsibilities:Strategic Training Program Planning & Execution: Oversee the...