
Database System Administrator
1 day ago
Job Description:
- We are seeking a highly skilled professional to join our team as a Database Operations Support Specialist. In this role, you will be responsible for providing technical assistance to users on complex queries and providing guidance on application functionalities.
Key Responsibilities:
- Configure, implement, and maintain monitoring solutions to proactively identify and resolve system issues or escalate to development teams
- Monitor support queues, prioritise, investigate and resolve escalated incidents and service requests
- Analyse incidents and conduct root cause analysis to identify trends and collaborate with customers and development teams to implement actions that prevent reoccurrence
- Review, create and maintain documentation related to applications, configurations, procedures, and troubleshooting guides
- Conduct business and operational readiness reviews for project implementations to pro-actively identify production issues
- Provide technical assistance to users on complex queries and providing guidance on application functionalities
- Keep stakeholders informed about progress on the resolution of issues or queries in alignment with delivery standards
- Design and develop scripts or automation tools to streamline repetitive tasks, enhance monitoring capabilities, and improve overall efficiency in application support processes
- Analyse incident and customer usage metrics, generating reports, and providing insights to improve applications, incident management processes and customer experience
Requirements:
- Flexible to work in 24x7 environment
- Structured Query Language (MS SQL) - Must to Have
- Application Hosting (one or multiple of the following)
- IIS Administration - Must to Have
- Web APIs - Must to Have
- Scripting Languages (one or multiple of the following)
- Linux Bash Good To Have
- Microsoft Powershell Good To Have
- Python Good To Have
- Server Management (one or multiple of the following)
- Microsoft Windows Server - Must To Have
- Source Control Systems (one or multiple of the following)
- GitHub Good To Have
- Azure DevOps - Must To Have
- Networking Technologies Must To Have
- Version Management Good To Have
- Markup Languages
- YAML NA
- JSON Good To Have
- XML schema NA
- Monitoring Tools one or multiple of the following
- Graphana Must To Have
- Elastic Stack ELK NA
- Kibana Must To Have
- Application Insights Good To Have
- Prometheus Software Good To Have
Benefits:
- Opportunity to work with a cutting-edge technology stack
- Collaborative and dynamic work environment
- Professional growth and development opportunities
Others:
- On the job coaching and guidance to team members
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