
Senior Collection Specialist
5 days ago
The ideal candidate will be responsible for overseeing delinquent accounts through customer interactions, maintaining daily visit plans, and updating the Daily Collection Report (DCR).
Key Responsibilities:
- Managing collections on delinquent accounts via customer meetings.
- Developing and maintaining daily visit plans based on Predicted Turnover Plans (PTPs).
- Securing revised commitments from customers in case of broken PTPs for timely payment.
- Collecting bounce charges as per company policy.
- Providing feedback to management on market trends, frauds, and industry developments.
- Updating the DCR and reporting to management by end-of-day with the report for review.
- Maintaining receipt books and ensuring third-party payments when customers are absent.
- Tracing skip customers through liaison with FCU or other innovative methods.
- Issuing receipts even for partial payments made by customers.
- Addressing customer queries and resolving issues promptly.
- Maintaining records of receipt control registers with sign-offs.
- Offering early warning inputs regularly through market, industry, and customer-level feedback to avoid surprise delinquencies.
- Building touch points for customer reference and staying conversant with MPot machine usage.
This is an excellent opportunity for a motivated and results-driven professional to contribute to our company's success.
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