Luxury Client Relationship Manager

3 days ago


Allahabad, Uttar Pradesh, India beBeeCustomer Full time ₹ 6,10,000 - ₹ 7,30,000

We are seeking a detail-oriented and proactive Customer Service Specialist to manage client relationships and deliver exceptional experiences for our luxury clientele.

Key Responsibilities:
  • Manage client interactions via calls, WhatsApp, email, and in-person communication.
  • Provide timely, professional, and solution-oriented responses.
  • Maintain customer records, order details, and communication logs accurately.
  • Plan and execute CRM campaigns to drive client retention.
  • Track and analyze customer interactions to provide actionable insights.
  • Identify recurring issues and support process improvement initiatives.
  • Work closely with sales, marketing, and production teams to resolve client queries.
  • Build and maintain strong relationships with high-value clients.
  • Report on customer trends, feedback, and loyalty metrics to leadership.
Requirements:
  • Experience: 2-4 years in CRM, luxury retail, or jewelry brands.
  • Skills & Tools: Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
  • Attributes: Customer-focused, organized, proactive, and solution-driven.
Why this role?
  • Deliver exceptional customer service and contribute to enhancing customer journeys and loyalty programs.
  • Grow in a professional, collaborative, and growth-oriented environment.


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