International Customer Support Specialist

3 weeks ago


Pune, Maharashtra, India Recrudo Labs Full time
Job Summary:

We are seeking a highly skilled International Customer Support Executive to join our team at Recrudo Labs.

Key Responsibilities:
  • Develop and maintain strong relationships with international clients through effective communication and issue resolution.
  • Collaborate with cross-functional teams to address customer needs and concerns, ensuring timely resolution and high levels of customer satisfaction.
  • Assist with international order management and logistics, while maintaining a thorough understanding of customers' needs and preferences.
  • Proactively identify areas for service improvement and implement solutions to enhance the customer experience.
  • Communicate product information and updates to international clients, while documenting customer interactions and feedback for continuous improvement.
Requirements:
  • Bachelor's degree in International Business Communication or a related field.
  • Proven experience in international customer support or related roles, with fluency in English and at least one other major international language.
  • Excellent communication and interpersonal skills, with strong problem-solving abilities and a customer-oriented mindset.
  • Proficiency in using customer support software and Microsoft Office, with the ability to work flexible hours to accommodate different time zones.
  • Understanding of international business practices and cultural nuances, as well as knowledge of international shipping and logistics processes.
Preferred Qualifications:
  • Experience in representing a company at international events or trade shows.
  • Knowledge of multilingual customer service principles and practices.
  • Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines.


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