International Customer Support Specialist
3 weeks ago
We are seeking a highly skilled International Customer Support Executive to join our team at Recrudo Labs.
Key Responsibilities:- Develop and maintain strong relationships with international clients through effective communication and issue resolution.
- Collaborate with cross-functional teams to address customer needs and concerns, ensuring timely resolution and high levels of customer satisfaction.
- Assist with international order management and logistics, while maintaining a thorough understanding of customers' needs and preferences.
- Proactively identify areas for service improvement and implement solutions to enhance the customer experience.
- Communicate product information and updates to international clients, while documenting customer interactions and feedback for continuous improvement.
- Bachelor's degree in International Business Communication or a related field.
- Proven experience in international customer support or related roles, with fluency in English and at least one other major international language.
- Excellent communication and interpersonal skills, with strong problem-solving abilities and a customer-oriented mindset.
- Proficiency in using customer support software and Microsoft Office, with the ability to work flexible hours to accommodate different time zones.
- Understanding of international business practices and cultural nuances, as well as knowledge of international shipping and logistics processes.
- Experience in representing a company at international events or trade shows.
- Knowledge of multilingual customer service principles and practices.
- Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines.
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International Customer Support Specialist
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