International Customer Support Specialist
4 weeks ago
We are seeking a highly skilled International Customer Support Executive to join our team at Recrudo Labs. The successful candidate will play a crucial role in maintaining strong relationships with international clients and providing efficient and effective support.
Key Responsibilities:- Respond to international customer inquiries and provide assistance through various communication channels
- Resolve customer issues and ensure timely resolution
- Collaborate with cross-functional teams to address customer needs and concerns
- Assist with international order management and logistics
- Proactively identify areas for service improvement and implement solutions
- Communicate product information and updates to international clients
- Document customer interactions and feedback for continuous improvement
- Maintain a thorough understanding of international customers' needs and preferences
- Participate in international trade shows and customer visits as required
- Support the development of international customer service policies and procedures
- Bachelor's degree in International Business Communication or related field
- Proven experience in international customer support or related roles
- Fluency in English and at least one other major international language
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a customer-oriented mindset
- Proficiency in using customer support software and Microsoft Office
- Ability to work flexible hours to accommodate different time zones
- Understanding of international business practices and cultural nuances
- Knowledge of international shipping and logistics processes
- Experience in representing a company at international events or trade shows
Recrudo Labs is an equal opportunities employer and welcomes applications from diverse candidates.
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