Unlock Customer Potential

1 day ago


Tiruppur, Tamil Nadu, India beBeeAnalytical Full time ₹ 5,00,000 - ₹ 10,00,000

Enhance Customer Experience with Data-Driven Insights

We're looking for a detail-oriented and analytical professional to join our team as a Customer Insights Associate.

In this role, you will be at the heart of customer experience, driving key initiatives to enhance overall satisfaction. Your primary responsibility will be to analyze customer data to identify patterns, gaps, and opportunities for growth.

Key Responsibilities:

  • Preparing and maintaining management information system (MIS) reports to track key performance trends.
  • Engaging with customers directly through calls to capture feedback and understand their pain points.
  • Providing actionable insights to internal teams to inform strategic decisions.
  • Collaborating with cross-functional teams to ensure data accuracy and consistency.

Requirements:

  • Minimum 6 months of experience in MIS or data analysis.
  • Strong analytical mindset with problem-solving ability.
  • Proficiency in Excel (basic to advanced).
  • Good communication skills with the ability to connect empathetically with customers.


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