Platform Success Expert

1 week ago

Coimbatore, Tamil Nadu, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000
Job Description

We are seeking a skilled and enthusiastic individual to join our team as a Platform Success Executive. As a key member of our operations team, you will play a vital role in building and maintaining strong relationships with schools and activity providers across the city.

Your primary responsibility will be to call and onboard schools onto our platform, explain how it works, and gather accurate information about their classes. You will also verify class schedules, fees, and other details over phone and WhatsApp. Additionally, you will reach out to parents who submitted an inquiry, ask how their experience was, whether the school contacted them, and how we can help further.

To be successful in this role, you must have excellent communication skills, both written and verbal. You should be friendly, empathetic, and confident when interacting with schools and parents via phone and WhatsApp. You should also be able to follow a process, use templates, and update basic records.

Required Skills and Qualifications
  • Strong Spoken Communication in English and Hindi
  • Friendly, Empathetic, and Confident over phone and WhatsApp
  • Able to Follow a Process and use Templates
  • Ability to Work Independently
  • Comfortable with using Spreadsheets, Email, and Web-Based Tools
Benefits
  • Paid Training and exposure to customer ops, education-tech, and product-driven work
  • Be part of a Mission-Driven Team making life easier for parents and schools
  • Growth opportunities into roles like Category Manager, Partnerships, or Content Ops
  • Work on Tech-Driven Operations and use world-class tools and software
Others

This is a fantastic opportunity for individuals who are passionate about education and customer service. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting role.

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