Auto Claims Specialist

1 day ago


Bengaluru, Karnataka, India TATA AIG General Insurance Company Limited Full time

Tata AIG General Insurance Company Limited is a joint venture between Tata Group and American International Group (AIG). Since its inception, the company has grown significantly to emerge as a leading private general insurance provider in India. Driven by a mission to create better futures for customers through trustworthy and innovative risk solutions, Tata AIG's comprehensive portfolio of protection covers are backed by years of professional expertise in product offerings, exceptional service capabilities, and seamless claims process management.

We are currently seeking motivated professionals who are eager to make a meaningful impact in the world of insurance. If you're looking for a rewarding career that combines cutting-edge technology, customer-centric solutions, and a commitment to excellence, we invite you to explore our exciting opportunity below.

Job Description

This role involves:

  1. Reaching workshops to verify documents, assess vehicle damages, and distribute benefits according to vehicle segments; negotiating with dealers to minimize costs.
  2. Finalizing and examining claims benefits for customers to establish a satisfactory relationship between the organization and the customer.

Key Responsibilities:

  • Minimize cost and maximize closing ratio by negotiating with dealers, avoiding cost wastage in workshops, conducting regular training on claims policies, and facilitating faster settlements.
  • Segment vehicles accurately to minimize expenses.
  • Timely follow-up with agents and visit workshops within 48 hours of receiving claims to ensure timely resolution.
  • Maintain high-quality claims processing by evaluating customer claims properly and ensuring claims are closed within defined timelines.
  • Address claims-related issues in accordance with regulations.
  • Ensure compliance with local, state, and national regulations regarding motor vehicle assessments, repairs, and insurance claim processes.
  • Communicate effectively with policyholders, repair shops, and other stakeholders to provide updates and address queries or concerns.
  • Detect and report suspected cases of fraud or misrepresentation during the assessment process and work closely with the investigation team if necessary.

Requirements:

To excel in this position, you should possess:

  • A diploma in Automobile/Mechanical Engineering (10+2+3) or BE in Automobile/Mechanical Engineering.
  • 2-4 years of experience in an automobile workshop, preferably in a body shop, or in an insurance company's motor claims department.

Salary Estimate: ₹45,000 - ₹80,000 per annum based on location, qualifications, and experience. This estimate may vary based on individual performance and company policies.



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