Aviation Industry Customer Service Professional

1 week ago


Greater Delhi Area, India beBeeCustomerService Full time ₹ 4,50,000 - ₹ 6,00,000

Delivering Exceptional Customer Experiences in Aviation

We are seeking a skilled customer service professional to join our team in providing outstanding experiences across multiple communication channels.

About the Role:

  • Respond professionally to customer queries and calls, ensuring high levels of satisfaction and loyalty.
  • Promote and sell travel products and services, leveraging knowledge of airline operations and policies.
  • Create new reservations, modify existing bookings, and process ticketing/refunds with accuracy and efficiency.
  • Provide fare quotes and apply rules of carriage, adhering to industry regulations.
  • Evaluate complex queries and escalate when required, working collaboratively with senior team members.

Training & Development:

You will undergo comprehensive training on GDS systems, airline products, and policies. Our experienced trainers will guide you through every step of your learning journey.

Requirements:

  • High school qualification or higher, with at least 2 years of experience in airline reservations, ticketing, airport check-ins, or customer service.
  • Proficiency in a GDS system, such as Amadeus; IATA or Airline Basic Tariff certification is an added advantage.
  • Strong computer literacy and typing skills, with excellent written and spoken English.
  • Strong listening and communication abilities, with a customer-focused mindset.
  • Ability to work under pressure, adapting to changing situations and priorities.

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