
Aviation Industry Customer Service Professional
1 week ago
Delivering Exceptional Customer Experiences in Aviation
We are seeking a skilled customer service professional to join our team in providing outstanding experiences across multiple communication channels.
About the Role:
- Respond professionally to customer queries and calls, ensuring high levels of satisfaction and loyalty.
- Promote and sell travel products and services, leveraging knowledge of airline operations and policies.
- Create new reservations, modify existing bookings, and process ticketing/refunds with accuracy and efficiency.
- Provide fare quotes and apply rules of carriage, adhering to industry regulations.
- Evaluate complex queries and escalate when required, working collaboratively with senior team members.
Training & Development:
You will undergo comprehensive training on GDS systems, airline products, and policies. Our experienced trainers will guide you through every step of your learning journey.
Requirements:
- High school qualification or higher, with at least 2 years of experience in airline reservations, ticketing, airport check-ins, or customer service.
- Proficiency in a GDS system, such as Amadeus; IATA or Airline Basic Tariff certification is an added advantage.
- Strong computer literacy and typing skills, with excellent written and spoken English.
- Strong listening and communication abilities, with a customer-focused mindset.
- Ability to work under pressure, adapting to changing situations and priorities.
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