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Airline Call Center Representative

4 weeks ago

Greater Delhi Area, India Aviation Indeed Full time
Welcome to a world where ambitions take flight

Be part of a 5-star team where your career can grow and thrive. This is an exciting opportunity to join our Contact Centre team in Ahmedabad, India, and become part of the dynamic aviation industry.

Role: Customer Contact Centre Agent

In this role, you will deliver outstanding service across multiple communication channels including telephone, email, and web chat. You will play a vital part in ensuring customer satisfaction at every interaction, while supporting sales and service functions.

Key Responsibilities:

- Respond professionally to customer queries and calls.
- Promote, sell, and cross-sell travel products and services.
- Create new reservations, modify existing bookings, and process ticketing/refunds.
- Provide accurate fare quotes and apply rules of carriage.
- Escalate complex queries to senior team members when required.

Training & Support:

Upon joining, you will undergo comprehensive classroom and on-the-job training on GDS systems, products, and policies. Our team of experienced trainers and professionals will guide you through every step of your learning journey.

Benefits Include:

- Competitive salary package
- Travel perks and allowances
- Health insurance
- Relocation support (for those outside Ahmedabad)
- Transportation for night shifts
- Annual leave and other benefits as per local labor law

About You:

- High school qualification (or higher) with at least 2 years of experience in airline reservations, ticketing, airport check-ins, or customer service.
- Proficiency in a GDS system (Amadeus preferred). IATA or Airline Basic Tariff certification is an added advantage.
- Strong computer literacy and typing skills.
- Excellent written and spoken English with strong listening and communication abilities.
- Customer-focused, adaptable, and able to perform under pressure.
- Flexible to work shifts and relocate to Ahmedabad if required.

Be Part of an Extraordinary Journey

Here, your skills, imagination, and ambition will shape a rewarding career with limitless opportunities. Join a global team where growth has no boundaries, and together, we achieve the impossible.