Professional Services Leader

2 weeks ago

Delhi, Delhi, India beBeeService Full time ₹ 15,00,000 - ₹ 25,00,000
About This Role

Are you a seasoned professional with a knack for building strong relationships and driving business growth? We are seeking an exceptional Service Manager to join our team.

Job Description

As a Service Manager, you will be responsible for leading and managing the complete lifecycle of projects, ensuring timely and cost-effective delivery. You will serve as the primary point of contact for key accounts, maintaining regular communication and fostering long-term relationships. Your duties will include:

  • Conducting client demos, project reviews, and providing regular updates on product usage, key insights, and new feature introductions.
  • Driving customer satisfaction by addressing queries, concerns, and escalations promptly, ensuring a seamless experience.
  • Identifying opportunities to cross-sell and up-sell products and services to existing clients, focusing on generating incremental revenue.
  • Promoting and selling Annual Maintenance Contracts (AMC) to clients, ensuring renewals and ongoing client engagement.

You will work closely with engineering, data science, and product management teams to define project scope, milestones, and deliverables. You will develop comprehensive project plans, manage schedules, and allocate resources effectively to meet client expectations.

You will oversee AMC tendering and ensure annual contract renewals by providing timely and relevant updates to clients. You will manage change requests and customizations outside the original project scope, including requirement analysis, effort estimation, and pricing.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Strong experience in Key Account Management, AMC Sales, and upselling/cross-selling.
  • Excellent client relationship management and communication skills.
  • Project management expertise, particularly in AI/ML, data analytics, or related fields.
  • The ability to collaborate with technical teams (engineering, data science, product management) and translate client needs into project deliverables.
Benefits

This is an excellent opportunity to build a rewarding career with a dynamic organization that values innovation, teamwork, and customer satisfaction.

Others

We offer a competitive compensation package and a collaborative work environment that encourages growth and development.

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