Customer Service Ambassador

3 weeks ago


Bengaluru, Karnataka, India IGT Solutions Full time
Overview

IGT Solutions is a leading customer experience (CX) company that defines and delivers transformative experiences for global brands using digital technologies.

About the Role

We are seeking an experienced Global Customer Care Specialist to join our dedicated customer care team. As a key member of our team, you will be responsible for providing exceptional customer service via email, phone, and other communication channels.

Job Description
  • Key Responsibilities:
  • Deliver outstanding customer service by responding to emails, phone calls, and messages in a timely and professional manner.
  • Answer customer queries related to flight changes or cancellations, lost baggage, and claims.
  • Manage outgoing voice phone calls from/to world-leading airlines customers.
Requirements

To succeed in this role, you will need to possess excellent communication skills, both written and verbal, as well as the ability to work effectively in a fast-paced environment. You should also have fluency in English at C1 level (both written and spoken), with a strong dedication to delivering exceptional customer service.

You will be working in a dynamic team environment, where collaboration and problem-solving are essential. You will need to be adaptable, flexible, and willing to work in shifts based on business needs.

This is an exciting opportunity for a highly motivated and customer-focused individual who is passionate about delivering exceptional customer experiences. If you have a proven track record of providing outstanding customer service and meeting targets, we would like to hear from you.

What We Offer

As a Global Customer Care Specialist at IGT Solutions, you can expect a competitive salary package, including a base salary of $30,000 per annum, plus benefits such as health insurance, retirement plan, and paid time off.

We are committed to providing a positive and inclusive work environment, where you can grow and develop your skills and expertise. If you are looking for a challenging and rewarding career opportunity, apply now



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