Senior IP Network Engineer
3 weeks ago
About this opportunity:
We are seeking a talented and dedicated individual to join our Ericsson team as an IP Network Engineer. This critical role belongs to our Managed Services department, directly contributing to our ongoing Ericsson Operations Engine projects. You will be at the forefront of tech-driven change, offering your specialist knowledge to guide the entire lifecycle of our projects.
Key responsibilities:
- Actively supervise ITSM Ticket queues to maintain MTTR.
- Analytical skills like logical thinking, problem-solving, and handling assignments are mandatory.
- Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
- First point of contact for support of any alarm/event/KPI related issues.
- Ensure monitoring with GCP, Cloud Connect links.
- Closely collaborate with Field Team for all field activities (Hardware failures, Node unreachable etc.).
- Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).
- Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
- Node health checks and backups & trouble-shoot the deviation identified.
- Share details for MIR & CSR to respective teams.
- End to End Network Understanding.
Requirements:
- Good knowledge in IP Networking Protocols like OSPF, ISIS, MPLS, LDP, L2VPN, L3VPN, BFD.
- Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
- Telecom knowledge (2G, 3G, 4G Service Flow & Interfaces).
- Experience with Cloud preferably Cloud-Connect or GCP.
- Product/Vendor knowledge on Ericsson/ Nokia / Cisco / Juniper/Huawei/F5 (At least any two).
- Good Communication & trouble-shooting skills.
- Degree within / Telecommunication Engineering / Computer Science /Computer Engineering
- 1-5 years of relevant in IP Domain.
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