Senior IP Network Engineer
6 days ago
About this opportunity:
We are seeking a talented and dedicated individual to join our Ericsson team as an Engineer - (IP - Multivendor – Switch & Router). This critical role belongs to our Managed Services department, directly contributing to our ongoing Ericsson Operations Engine projects. You will be at the forefront of tech-driven change, offering your specialist knowledge to guide the entire lifecycle of our projects.
Key responsibilities:
- Actively supervising ITSM Ticket queues to maintain MTTR.
- Analytical skills like logical thinking, problem-solving & handling assignments are mandatory.
- Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
- First point of contact for support of any alarm/event/KPI related issues.
- Ensure monitoring with GCP, Cloud Connect links.
- Closed collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
- Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).
- Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
- Node health checks and backups & trouble-shoot the deviation identified.
- Sharing details for MIR & CSR to respective teams.
- End to End Network Understanding.
Required skills and qualifications:
- Good knowledge in IP Networking Protocols like OSPF, ISIS, MPLS, LDP, L2VPN, L3VPN, BFD.
- Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
- Telecom knowledge (2G, 3G, 4G Service Flow & Interfaces).
- Experience with Cloud preferably Cloud-Connect or GCP.
- Product/Vendor knowledge on Ericsson/Nokia/Cisco/Juniper/Huawei/F5 (At least any two).
- Good Communication & trouble-shooting skills.
- Degree within Telecommunication Engineering/Computer Science/Computer Engineering.
- 1-4 years of relevant in IP Domain.
About Ericsson:
We believe in a growth mindset and that the future belongs to the learners. We offer the freedom and structure to evolve your skillsets, mindsets, and career.
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