Customer Support Specialist

21 hours ago


India Vidusolutions LLC Full time

About the Role:

Vidusolutions LLC is seeking a highly motivated Customer Support Specialist to deliver exceptional customer service and ensure a positive customer experience.

Job Summary:

We are looking for an experienced professional to handle customer inquiries, resolve complaints, and provide efficient support through various communication channels.

Key Responsibilities:

  • Manage incoming customer inquiries via phone, email, and chat platforms.
  • Provide accurate and complete information about products and services offered by Vidusolutions LLC.
  • Handle customer complaints promptly, ensuring issues are resolved to their satisfaction.
  • Maintain detailed records of customer interactions and update the CRM system regularly.
  • Collaborate with internal teams to resolve technical or service-related issues.
  • Assist customers in troubleshooting basic product or service issues.
  • Identify customer needs and recommend appropriate solutions or services.
  • Escalate unresolved issues to the appropriate department while following up to ensure resolution.
  • Ensure customer satisfaction by adhering to quality standards and Service Level Agreements (SLAs).
  • Provide feedback on recurring issues to help improve products, services, and processes.

Requirements and Qualifications:

  • Bachelor's degree in any discipline (preferred but not mandatory).
  • 0-3 years of experience in customer support or a related field.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving skills with the ability to multitask.
  • Proficiency in using CRM tools and Microsoft Office Suite.
  • Empathy and patience when dealing with customers.
  • Ability to work in a fast-paced environment and handle pressure effectively.

Preferred Skills:

  • Experience in a call center or technical support environment.
  • Familiarity with troubleshooting basic technical or product-related issues.
  • Fluency in multiple languages is an added advantage.

What We Offer:

  • A competitive salary of $55,000 - $65,000 per annum, depending on experience.
  • Comprehensive training and development programs to enhance your skills and knowledge.
  • A dynamic and supportive work environment that encourages growth and teamwork.
  • Opportunities for career advancement within the organization.


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