Customer Support Specialist

2 days ago


India Blackfrog Technologies Full time
About Blackfrog Technologies

We are a Manipal-based technology startup that manufactures medical devices, certified by ISO 13485 and ISO 9001. Our innovative systems improve immunization supply chains and deliver vaccines to remote areas of India and beyond.

Key Highlights:

  • ISO 13485 and ISO 9001 certified
  • Pioneering patented systems for vaccine delivery
  • Improving immunization supply chains

Job Title: Customer Support Specialist - Medical Devices

Location: Manipal, Coastal Karnataka

Estimated Salary Range: ₹800,000 - ₹1,200,000 per annum

Job Description

As a Customer Support Specialist at Blackfrog Technologies, you will play a vital role in ensuring customer satisfaction and retention through effective aftersales support.

Responsibilities:

  • Provide comprehensive support for medical devices, including service and repair coordination with technical teams
  • Travel as needed for device servicing, maintaining records of customer interactions and service requests
  • Collaborate with the R&D team to enhance product performance and conduct customer training sessions
  • Prepare reports on aftersales activities and customer feedback, participating in quality assurance initiatives
Requirements

To succeed in this role, you should possess:

Qualifications:

  • B.Tech in Mechanical, Electronics & Communication, Mechatronics, or Electrical & Electronics

Experience: 1-2 years in aftersales support, preferably in the medical device or consumer electronics industry

Skills:

  • Knowledge of medical devices or consumer electronics
  • Excellent communication and interpersonal skills
  • Patience and resilience in managing difficult customers
  • Strong problem-solving skills and ability to work independently and collaboratively in a team


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