Retail Director

The Chief Commercial Officer is accountable for spearheading the retail operations and driving business growth through strategic decision-making, effective people management, and efficient operational execution.

• Leadership
  • Ensure seamless store operations by managing resources, allocating tasks, and providing direction to the retail team.
  • Set clear objectives, goals, and expectations to align with the company’s overall strategy.
  • Develop and maintain a positive work environment that fosters collaboration, open communication, and employee engagement.
• Strategic Planning
  • Formulate and implement comprehensive retail strategies aligned with business objectives, ensuring market competitiveness and revenue growth.
  • Monitor market trends, competitor activity, and customer behavior to inform business decisions.
  • Collaborate with cross-functional teams to drive innovation, optimize processes, and improve overall performance.
• Operational Excellence
  • Maintain high standards of store appearance, merchandise presentation, and customer service to ensure a premium brand experience.
  • Implement and enforce policies, procedures, and compliance measures to minimize risks and maximize efficiency.
  • Oversee inventory management, supply chain logistics, and asset maintenance to ensure optimal resource utilization.
• Financial Acumen
  • Manage budgets, forecast sales, and analyze financial data to inform business decisions and drive profitability.
  • Identify areas for cost reduction and implement process improvements to enhance efficiency and reduce waste.
  • Develop and maintain relationships with key stakeholders, including suppliers, partners, and government agencies.
• Human Capital Development
  • Recruit, train, and develop talent to build a high-performing retail team equipped with the skills and knowledge required to achieve business objectives.
  • Cultivate a culture of continuous learning, innovation, and experimentation to stay ahead of the competition.
  • Foster a diverse and inclusive work environment that attracts, retains, and develops top talent.
• Risk Management
  • Identify, assess, and mitigate risks associated with retail operations, ensuring compliance with regulatory requirements and minimizing potential liabilities.
  • Develop and implement contingency plans to address unforeseen events, crises, or disruptions.
• Merchandise and Marketing
  • Partner with buying teams to source products, manage inventory, and optimize product offerings to meet customer demands.
  • Develop and execute marketing strategies to drive sales, increase brand awareness, and engage with customers.
• Customer Experience
  • Ensure exceptional customer experiences through personalized service, timely issue resolution, and proactive engagement.
  • Collect and analyze customer feedback to inform business decisions and drive improvement initiatives.
• Store Performance
  • Track and report on key performance indicators (KPIs), such as sales, profitability, customer satisfaction, and employee engagement.
  • Develop and implement corrective actions to address underperformance, leveraging data-driven insights and expert advice.

For this role, we are seeking an experienced leader with 18-20 years of retail experience, out of which last 3 years heading Retail Operations in a luxury retail company. They should be currently heading retail of multi-million turnover business. A Graduate or Postgraduate degree is required.