Learning Program Support Specialist

6 days ago

Kozhikode, Kerala, India beBeeSupport Full time ₹ 60,00,000 - ₹ 80,00,000
Program Coordinator Job

We are committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments worldwide.

Our unique model combines state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors, and coaches to educate professionals across 80+ countries.

Job Overview:

You will play a key role in ensuring the smooth operation of our programs, providing support to learners, and coordinating with internal teams for a seamless learning experience.

The ideal candidate will have excellent written and verbal English communication skills, thrive in a fast-paced environment, and be adaptable to evolving processes.

Key Responsibilities:
  • Learner Support: Serve as the point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience.
  • Collaboration: Work closely with internal teams (course designers, tech support, instructors, course SPOCs) to manage program timelines, ensure alignment of deliverables, and identify areas for process improvement.
  • Process Enhancement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.
  • Quality Assurance: Ensure that all learning communications adhere to quality standards and branding guidelines set by the process.

You will maintain up-to-date knowledge of our online programs and partnerships to assist learners efficiently.

This is a dynamic environment that requires flexibility and responsiveness.

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