Global Learning Support Specialist

2 weeks ago

Kozhikode, Kerala, India beBeeCoordinator Full time ₹ 8,00,000 - ₹ 12,00,000

About us

We educate the skills of the future by collaborating with top-tier universities worldwide. Our unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction has educated over 250,000 individuals across 80+ countries.

We are seeking a Program Coordinator to support learners in the LATAM region, requiring superior written and verbal communication skills, flexibility to work night shifts, and handling communication across various channels.

Key Responsibilities:
  • Learner Support: Respond to inquiries across all communication channels, ensuring timely and accurate resolutions to enhance learner satisfaction.
  • Stakeholder Collaboration: Coordinate with internal teams to manage program timelines and address learner concerns efficiently.
  • Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  • Quality Control: Ensure all communications meet quality standards and brand guidelines.
  • Enrollment & Application Management: Process applications, ensure eligibility, and maintain timely, accurate admissions workflows.
  • Participant Support: Handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates across various channels.
  • Cross-Functional Coordination: Collaborate with Marketing, Finance, Sales, and Program Support teams to address participant issues effectively.
Qualifications:
  • Communication Skills: Exceptional communication skills in Spanish/Portuguese and English are mandatory.
  • Work Flexibility: Willingness to work night shifts and manage all communication channels.
  • Education: Bachelor's degree preferred.
  • Customer Support Experience: Prior experience in a customer service or learner support role.
  • Tech-Savvy: Familiarity with LMS, digital learning tools, or CRM platforms is a plus.

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