
Regional Demand Operations Specialist
1 day ago
Regional Demand Operations Manager (DMS) Job Description
We are seeking an experienced professional to serve as the first layer of demand operations outside Pakistan, ensuring alignment of regional IT services with global corporate standards.
The ideal candidate will have 15+ years of experience in IT service management, vendor management, or demand operations and strong knowledge of procurement processes. They will oversee procurement processes, ensure compliance with local/regional regulations, and act as the escalation point for SPOCs facing complex IT/service challenges.
Key Responsibilities:- Act as liaison between local business SPOCs/vendors and central IT
- Ensure local IT services are standardized under corporate control
- Oversee procurement processes and create/procure PRs/POs accurately
- Coordinate with finance teams to validate, approve, and process invoices on time
- Ensure compliance with local/regional regulations, including contract and legal requirements
- Align regional IT setups with global standards and processes
- Provide troubleshooting and coordination support for non-standard applications and issues
- Act as escalation point for SPOCs facing complex IT/service challenges
- Support contract management and monitor vendor performance
- 15+ years of experience in IT service management, vendor management, or demand operations
- Strong knowledge of procurement processes (PR/PO lifecycle, invoice management, vendor payments)
- Hands-on experience managing IT services (telecom, networking, printing, vendor contracts)
- Good understanding of ITIL-based service management (incident, request, escalation handling)
- Experience working with finance teams on budgets and invoice processes
- Familiarity with local compliance requirements for IT contracts and services
- Strong stakeholder management, troubleshooting, and coordination skills
This role offers a unique opportunity to take ownership of regional IT demand operations in a fast-growing global company.
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