Product Support Specialist
2 weeks ago
About Avow Solutions Inc
We are a forward-thinking company seeking a skilled Product Support Specialist to join our team. As a critical member of our support function, you will be responsible for delivering exceptional customer experiences.
Job Summary
The ideal candidate will have 0-1 year of experience in a customer-facing role and excellent communication skills. You will work closely with internal teams to resolve complex customer issues and provide timely solutions.
Key Responsibilities
- Respond promptly to customer queries via email, chat, or phone, ensuring high-quality service.
- Assist customers in troubleshooting product-related issues and provide accurate resolutions.
- Document customer interactions, feedback, and resolutions in the internal system for future reference.
- Collaborate with internal teams to escalate and resolve complex customer issues.
- Educate customers about product features and provide guidance to enhance their experience.
- Maintain a deep understanding of the product to effectively address customer concerns.
Requirements
- Fluency in English (mandatory)
- Experience : 0-1 year of experience in a customer support role.
- Customer-Centric Mindset : Strong ability to empathize with customers and address their concerns effectively.
- Problem-Solving Skills : Proactive approach to diagnosing and resolving customer issues.
- Flexibility : Willingness to work in both day and night shifts as per business needs.
- Technical Aptitude (optional) : Familiarity with basic troubleshooting or understanding of product-related technical issues is advantageous.
What We Offer
A competitive salary range of $45,000 - $60,000 per annum, commensurate with experience, along with benefits that include health insurance, paid time off, and opportunities for professional growth and development.
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