Product Support Specialist

1 week ago


Chennai, Tamil Nadu, India Chargebee Full time

We are seeking an exceptional Product Support Specialist to join our team at Chargebee. This pivotal role involves delivering outstanding customer experiences by resolving complex issues and minimizing customer interactions.

Responsibilities:

  • Develop in-depth knowledge of our product offerings to provide advanced technical support via various mediums
  • Utilize tools like Postman to test and troubleshoot API-related issues, ensuring seamless integration with external tools such as Salesforce, Netsuite, and Quickbooks
  • Apply acquired product knowledge to create informative knowledge articles that facilitate self-serve capabilities
  • Pursue innovative solutions to increase efficiency and support customers 24/7 in shifts

Requirements:

  • Bachelor's degree in Computer Science or equivalent practical experience
  • Proven experience working with APIs, frontend technologies like JavaScript
  • Excellent communication skills
  • 1-5 years of experience in a customer-facing role for a SaaS product
  • Prior experience with at least one of the tools mentioned above
  • Excellent problem-solving, logical thinking capabilities
  • Flexibility to work in shifts

We offer a competitive salary range of $80,000 - $110,000 per annum, commensurate with experience and qualifications.



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