Customer Service Professional
5 days ago
At The Hird, we are seeking a talented Customer Service Representative to join our team in Malad, Mumbai. As a key member of our International Voice team, you will play a vital role in providing exceptional customer experiences for banking and cards clients in the US and Australia.
About the Role
We offer a competitive salary package up to ₹25,000 per month, depending on your experience and qualifications. Your primary responsibilities will include handling customer interactions with zero availability time, ensuring SLAs are met consistently at individual and team levels, meeting and exceeding performance thresholds, and focusing on key KPIs such as RSAT, AHT, and customer experience.
Requirements
To be successful in this role, you should possess excellent communication skills, strong team player qualities, and a positive attitude that promotes brand value. You will also need to be self-motivated with leadership qualities, open to working in various shifts, including night and midnight shifts. Additionally, you should have a graduate degree or above with a minimum of 9 months and maximum of 10 years of experience in the contact center industry.
What We Offer
We provide a dynamic work environment with opportunities for growth and development. Our company values employee well-being and offers a range of benefits to support your physical and mental health. Join us and become part of a team that is passionate about delivering exceptional customer experiences.
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