Application Support Specialist

3 weeks ago


Bengaluru, Karnataka, India Eka Software Solutions Full time

About Eka Software Solutions

We are seeking an experienced Support Engineer to join our team. As a key member of our support organization, you will play a critical role in ensuring our customers receive timely and effective support for our software solutions.

Key Responsibilities

  1. Provide first-level support for our customers via phone, email, and other communication channels.
  2. Escalate complex issues to our engineering team for resolution.
  3. Log and track all support requests, ensuring timely resolution and follow-up.

Requirements

  • Technical Skills
    • Proficiency in IEC 61131 programming standards.
    • Knowledge of XML standards and tools.
    • Knowledge of Microsoft SQL database and scripting skills.
    • Experience with Delphi and .NET application troubleshooting.
  • Soft Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.

Benefits

  • Opportunity to work with a leading provider of software solutions for the commodities industry.
  • Professional development and growth opportunities within our organization.


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