Sales Operations System Expert

6 days ago

Bharatpur, Rajasthan, India beBeeSpecialist Full time ₹ 10,00,000 - ₹ 15,00,000
System Support Specialist

The ideal candidate will have a strong technical background and be proficient in providing system support to users. This role requires excellent communication skills, both written and verbal, as well as the ability to work with a variety of stakeholders.

Key Responsibilities:
  • Provide timely and accurate resolution of support tickets related to sales tools.
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a focus on customer satisfaction and efficient task execution.
  • Triage Level 2 tickets to the right stakeholders with required information.
  • Assist in scheduled maintenance of systems via data migrations.
  • Maintain SLA targets.
  • Manage access and visibility related issues.
  • Assist with documentation of best practices and usage.
Requirements:
  • At least 5+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.
  • Salesforce Administrator experience is highly preferred.
  • Good knowledge of navigating Salesforce landscape and terminology with a focus on data security and territory management.
  • Experience with sales processes and experience in a sales environment is a plus.
  • Hands-on experience providing system and tools support to users.
  • Strong team player with a service-oriented attitude and customer focus.
  • Excellent time management skills.
  • Quick learner and able to thrive in a fast-paced environment.
  • Aggressive problem solver.
  • Excellent written and verbal communication skills.

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