ServiceNow Platform Lead

13 hours ago

Mumbai, Maharashtra, India beBeeServicenow Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Title: ServiceNow Technical Lead

Location – Remote

Work timings: 3 pm to 11 PM IST

Note - Only Immediate Joiners considered.

Overview of Role:

  • We are looking for a skilled ServiceNow Team Lead to oversee our team of professionals, managing incoming work, assigning tasks, and serving as the primary point of contact for customers to ensure their needs are met.
Key Responsibilities:
  • Work Management: Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements, ensuring timely delivery.
  • Task Assignment: Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.
  • Customer Engagement: Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.
  • Team Leadership: Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.
  • ServiceNow Expertise: Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.
  • Process Improvement: Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.
  • Reporting and Metrics: Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.
  • Issue Resolution: Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery.
Qualifications:
  • Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
  • 5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).
  • 2+ years in a leadership or team lead role, managing technical teams.
  • Proven experience in customer-facing roles, with strong communication skills.
  • Certifications: ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).

Please note that we will only consider candidates who possess the required qualifications and experience. If you think you have what it takes to excel in this role, we encourage you to apply. The ideal candidate should be proficient in ServiceNow configuration, customization, and administration, familiar with ITIL processes, and possess strong problem-solving skills.

We offer a dynamic work environment, competitive salary, and opportunities for growth and development. If you are passionate about delivering high-quality solutions on the ServiceNow platform, please submit your application.

Required Skills and Qualifications:

  • Proficiency in ServiceNow configuration, customization, and administration.
  • Familiarity with ITIL processes.
  • Strong problem-solving skills.

Contact us at [contact email] for more information.

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