High-Value Client Relationship Manager

1 day ago

Noida, Uttar Pradesh, India beBeeAccount Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

Key Account Development Executive

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Our organization is seeking a highly skilled Key Account Development Executive to oversee the growth and success of our high-value clients. This critical role requires a seasoned professional who can build strong relationships, identify opportunities for expansion, and drive long-term partnerships.

Primary Responsibilities:
  • Client Engagement:
    • Develop and implement strategic plans to engage with key clients, fostering trust and loyalty through regular meetings, calls, and site visits.
    • Act as the primary point of contact for these clients, ensuring their needs are met and exceeded through exceptional service and tailored solutions.
  • Account Growth & Strategy:
    • Analyze client portfolios to identify areas of opportunity for growth through cross-selling and upselling, developing targeted strategies to capitalize on these prospects.
    • Collaborate with internal teams (sales, product, customer support, etc.) to ensure seamless execution of account growth initiatives.
  • Relationship Management:
    • Nurture and maintain strong relationships with C-level executives and key stakeholders, leveraging influence and negotiation skills to drive mutually beneficial outcomes.
    • Stay informed about market trends and competitor activity to provide valuable insights and advice to clients.
  • Performance Monitoring & Reporting:
    • Track key performance indicators (KPIs) such as product usage, satisfaction, and retention to gauge account health and identify areas for improvement.
    • Prepare regular reports and performance reviews for internal stakeholders and clients, highlighting successes, growth opportunities, and areas for development.
  • Collaboration & Teamwork:
    • Collaborate with sales, marketing, and product teams to integrate client feedback into service delivery and product development.
    • Participate in client presentations and proposals, delivering tailored solutions that align with both the client's goals and organizational capabilities.
  • Problem Solving & Issue Resolution:
    • Address any client concerns or challenges promptly, working cross-functionally to resolve issues quickly and effectively.
    • Ensure proactive communication with clients regarding service disruptions or product updates.
  • Continuous Improvement & Market Insights:
    • Stay informed about industry developments, competitors, and market trends to provide actionable insights to clients and internal stakeholders.
    • Offer feedback to the product team on client-specific needs or feature requests.

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