Retention Operations Manager

4 weeks ago


Surat, Gujarat, India YOU Broadband India Limited Full time

Job Details

Position - Retention Head

  • Oversee day-to-day operations related to customer churn and collections.
  • Develop strategies to win back customers.
  • Enhance team productivity and efficiency.
  • Drive online sales growth.
  • Provide exceptional customer service.
  • Identify opportunities for upselling and cross-selling to increase ARPU.
  • Conduct planning and analysis to inform business decisions.

Qualification:

  • Graduates with experience in the broadband industry.

Experience:

  • Minimum 5 years of relevant work experience.
  • Proven team management, communication, and analytical skills.
  • Proficiency in computer applications and MS Office.


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