Retention Operations Manager
4 weeks ago
Job Details
Position - Retention Head
- Oversee day-to-day operations related to customer churn and collections.
- Develop strategies to win back customers.
- Enhance team productivity and efficiency.
- Drive online sales growth.
- Provide exceptional customer service.
- Identify opportunities for upselling and cross-selling to increase ARPU.
- Conduct planning and analysis to inform business decisions.
Qualification:
- Graduates with experience in the broadband industry.
Experience:
- Minimum 5 years of relevant work experience.
- Proven team management, communication, and analytical skills.
- Proficiency in computer applications and MS Office.
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