SAP Service Delivery Expert

2 weeks ago

Bengaluru, Karnataka, India beBeeServiceManagement Full time ₹ 37,50,000 - ₹ 45,00,000
SAP Service Management Consultant

We are seeking an experienced SAP Service Management (SM) professional to join our team. The ideal candidate will be responsible for implementing, configuring, and supporting the SAP SM module in alignment with business requirements and best practices.

Key Responsibilities:

  • Analyze business needs and map them to SAP SM functionalities
  • Configure SAP SM module, including service orders, service contracts, warranties, notifications, and customer service processes
  • Collaborate with cross-functional teams to design and implement solutions
  • Provide support for SAP SM-related incidents, enhancements, and upgrades
  • Conduct user training and create functional documentation
  • Integrate SAP SM with modules like Sales and Distribution, Materials Management, Production Planning, and Customer Relationship Management
  • Participate in full lifecycle SAP implementations and/or rollouts
  • Partner with stakeholders to improve service delivery and customer experience

Requirements:

  • Bachelor's degree in IT, Engineering, Business, or related field
  • Hands-on experience in SAP SM (Customer Service module)
  • Strong knowledge of service order processing, warranties, returns, and repairs
  • Experience with integration to Sales and Distribution, Materials Management, and Production Planning modules
  • Good understanding of service processes in industries like Manufacturing, Automotive, or Utilities
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • SAP certification in SM or related module (preferred)

We're Looking for Someone Who:

  • Has a passion for delivering exceptional customer service and experiences
  • Is a strategic thinker with strong problem-solving skills
  • Can collaborate effectively with cross-functional teams

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • Competitive compensation and benefits package

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