Sr. Sap Basis Consultant With Hyperscalers Client Delivery Manager

We help the world run better At SAP we keep it simple you bring your best to us and we ll bring out the best in you We re builders touching over 20 industries and 80 of global commerce and we need your unique talents to help shape what s next The work is challenging - but it matters You ll find a place where you can be yourself prioritize your wellbeing and truly belong What s in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed As market leader in enterprise application software SAP helps companies of all sizes and industries innovate through simplification SAP applications and services enable customers to operate profitably adapt continuously and grow sustainably Within the Customer Services and Delivery board area the focus of the Enterprise Cloud Services ECS is delivery of Rise with SAP offering covering Managed Cloud and Technical Delivery packages ECS is delivering and running customers SAP Systems We deliver services from all regions EMEA AMER APJ MEE having a strong international focus and cultural diversity Our organization is expanding its customer facing units across the globe To increase our client delivery management strength in India ECS Organization requires talented hands-on experts in application and technology areas ideally candidates who are also in interested in combinations What you ll do CDM Owns develops and supports growth of the clientinnovate throughrelationship for SAP Enterprise Cloud Services ECS Is the voice of the client within SAP and recognized as the escalation point for all issues with regards to the ECS engagement Is fully accountable for the ECS client engagement and service delivery supported by various ECS roles and functions as needed Ensures seamless alignment across multiple internal and external stakeholders such as SAP Services SAP Product support ECS Partners and customer s System Integrators or other Hosting Partners Proactively positions new ECS service offerings packages and brokers upsells within the client via the SAP Sales team e g Industry AEs and others Manages proactive delivery of service plans and reactive support requests Hosts regular status and governance meetings with customers and other SAP stakeholders extended account team Drives Customer Success - takes accountability for ECS service delivering expected outcomes to the business Drives Commercial Success - avoids service credits looks for improvement opportunities for upsell engages Sales for pursuit Expected to spend most of the time on technical account management including service delivery Expected to spend up to 20 of time onsite at client location What you ll bring Bachelor s degree or higher in one of the following areas Computer Science Engineering Information management SAP Implementation experience with strong knowledge and hands on experience Datacenter migration understanding Process affinity and strong process orientation Experience in working with cross-cultural teams or individuals Solid know-how on SAP technology stack with proficiency in SAP Basis and system administration SAP certification highly beneficial Excellent written verbal communication and presentation skills to effectively communicate and escalate Issues C Leve communication skills are desirable Ability to work under pressure and constantly add value to customer and within organization Capacity to continuously acquire new knowledge in an independent proactive way Having ITIL knowledge and or certification is plus Any Certification on Hyperscalers such as Azure AWS or GCP is plus Understanding of Data Science to drive Outcomes 10 plus years of IT industry experience SAP technology and eco system Minimum 3 years of experience in customer facing role Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively Originally known for leadership in enterprise resource planning ERP software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves At SAP you can bring out your best We win with inclusion SAP s culture of inclusion focus on health and well-being and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential We ultimately believe in unleashing all talent and creating a better world SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and or mental disabilities If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team Careers sap com For SAP employees Only permanent roles are eligible for the according to the eligibility rules set in the SAP Referral Policy Specific conditions may apply for roles in Vocational Training Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender including pregnancy childbirth et al sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements Successful candidates might be required to undergo a background verification with an external vendor AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process please refer to our Please note that any violation of these guidelines may result in disqualification from the hiring process Requisition ID 434977 Work Area Information Technology Expected Travel 0 - 10 Career Status Professional Employment Type Regular Full Time Additional Locations LI-Hybrid Requisition ID 434977 Posted Date Sep 3 2025 Work Area Information Technology Career Status Professional Employment Type Regular Full Time Expected Travel 0 - 10 Location Bangalore KA IN 560066 Job alert