Sap Basis Senior Consultant

We help the world run better At SAP we keep it simple you bring your best to us and we ll bring out the best in you We re builders touching over 20 industries and 80 of global commerce and we need your unique talents to help shape what s next The work is challenging - but it matters You ll find a place where you can be yourself prioritize your wellbeing and truly belong What s in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed The charter of Private Cloud Customer Centre is to ensure seamless adoption of the new RISE SAP S 4HANA Private Cloud Edition solution by customers through a Shared Services model This Shared Services unit shall ensure an innovative and standardized digital approach towards managed services delivery of contracted responsibilities towards the customers by focusing on scalability and resilience delivered through Centers of Expertise CoEs What you ll do The charter of the PC3 CoE Manager at Private Cloud Customer Center PC3 is to ensure a seamless adoption of RISE SAP S 4HANA Private Cloud Edition solution by customers through digital Shared Services delivery engagement model The role will ensure the operational management and efficient running of one or more CoE s within the PC3 framework and be responsible for a team of Digital Customer Engagement Managers dCEMs who will work within the CoEs The PC3 Europe organizational structure consists of digital customer engagement managers serving customers across EMEA and MEE This Shared Services unit shall ensure innovative and standardized approaches towards managed services delivery of contracted responsibilities towards the customers by focusing on scalability and resilience Continuous improvement in tools processes and engagement channels shall be key for this unit working in close collaboration with relevant ECS and Customer success stakeholders in the region This role is to serve the European customers and therefore requires the candidate to perform Manage and coordinate a team of dCEMs within the Migration and Onboarding CoE and Change Management CoE for PC3 Europe Provide expert guidance for the team and establish a structure for continuous operational improvements as the business grows Manages internal and external resources ensuring business critical and innovative results Makes operational decisions on policies tactics resources critical to PC3s business success Accountable for annual KPIs established for the team including event and milestone based CSAT CES Leadership NPS diversity ratio and financial KPIs revenue per dCEM hiring strategy including low and high cost locations partner spend and span ratio Actively engages in and proactively appraises the PC3 Regional Head and PC3 Global Delivery Head of critical situations with customer technical contacts and C-Level stakeholders with a view to proactively prevent escalations Proactively proposes improvements in processes for scalability engaging proactively with the Regional Head of Europe PC3 Global Delivery Head and peers from Europe and Americas Works collaboratively with direct reports and the Regional Head of Europe PC3 Global Delivery Head and peers from Europe and Americas Implements the team structure as per the approved location strategy design and capacity models Executes robust delivery of the plan against defined KPIs goals Adopts the Customer efficiency strategy defined by global to leverage digital platforms and channels for customer communications consistent focus on increased automation to enhance productivity and profitability Ability to adapt to changing business requirements and adjust delivery teams and strategy accordingly Build collaboration models with key stakeholders in the region and in local markets with ECS teams of delivery Project Leads Customer Office and Presales Sales CSS teams in Customer success Board area Grow the unit following the defined financial business model consisting of internal and Partner resources to deliver the shared services vision Actively collaborates with the other regions and global initiatives Provides effective financial stewardship and demonstrate value creation for customers and for ECS Ensure robust delivery execution using smart innovative approaches suiting the geographical requirements What you ll bring Work in European time-zone 12 - 16 years of overall experience in IT software and services Experience working with regional and global organizational setup in a matrix organization Proven understanding of Cloud Architecture including S 4HANA deployment on various Hyperscaler deployments Azure AWS GCP 10 years of Basis Experience including upgrades installations client and system copy integration between SAP and non SAP systems Disaster Recovery HANA Database infrastructure scalability among other topics 8 years of hands-on experience in consulting projects Deep understanding of Technical Managed Services and related ITSM processes Successful experience leading international teams is a MUST Flexibility to work on different time zones as required Proven hands-on technical experience Excellent documentation and communication skills Deep understanding of ECS strategy and processes is a plus Comfortable handling challenging situations is a MUST including managing de-escalation conversations with senior stakeholders at SAP and at the customer Ideally exposed to global escalations in a leading role Successful track of proposing and implementing process and organizational improvements with measurable results Customer-first mindset - Experience in proactively engaging with customers to bring improvements in delivery resulting in increased CSAT and customer reference-ability Ability to work under stressful situations Availability to join global team meetings and to actively collaborate on global initiatives Excellent internal and external stakeholder management presentation and communication skills Excellent customer focus Networking Relationship Building Results-driven Self-organized Decision making skills Strategic mindset with an operational focus - ability to distill the big picture from SAP strategy into meaningful KPIs and Goals for individual team members Analytical thinking and decision-making ability ability to drive change including influencing skills across cultures Ability to quickly and proactively identify key issues with a solution orientated mindset to de-escalate critical customer situations Readiness to travel as required Strong English written and oral communication Understanding of the scope of RISE is a plus Knowledge of the PC3 organization processes and operations is a plus About the team The SAP Enterprise Cloud Services ECS is building the bridge for SAP customers towards cloud closely helping them through this transformation One of the main tasks ECS is offering and providing real-time cloud platform operation infrastructure and managed services focusing on fast time-to-value at reduced cost and risk The mission of the Client Delivery Engagement Shared Services unit in ECS is to help our customers adopt the S 4H Private Cloud solution seamlessly and effectively using standardized and automated delivery approaches by a scalable team engagement and technical roles SAPECSCareers Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively Originally known for leadership in enterprise resource planning ERP software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves At SAP you can bring out your best We win with inclusion SAP s culture of inclusion focus on health and well-being and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential We ultimately believe in unleashing all talent and creating a better world SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and or mental disabilities If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team Careers sap com For SAP employees Only permanent roles are eligible for the according to the eligibility rules set in the SAP Referral Policy Specific conditions may apply for roles in Vocational Training Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender including pregnancy childbirth et al sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements Successful candidates might be required to undergo a background verification with an external vendor AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process please refer to our Please note that any violation of these guidelines may result in disqualification from the hiring process Requisition ID 437442 Work Area Information Technology Expected Travel 0 - 10 Career Status Professional Employment Type Regular Full Time Additional Locations LI-Hybrid Requisition ID 437442 Posted Date Oct 9 2025 Work Area Information Technology Career Status Professional Employment Type Regular Full Time Expected Travel 0 - 10 Location Bangalore KA IN 560066 Job alert