It Business Services Consultant

We help the world run better At SAP we keep it simple you bring your best to us and we ll bring out the best in you We re builders touching over 20 industries and 80 of global commerce and we need your unique talents to help shape what s next The work is challenging - but it matters You ll find a place where you can be yourself prioritize your wellbeing and truly belong What s in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed Summary Role Information At SAP ECS MEE level we need to provide the right level of service for our biggest customers and it has been decided to extend the LCO team within ECS The team will provide an E2E service working dedicated for our large customers and operating the entire SAP landscapes including several of the largest HANA-based systems e g 2x24TB ERP scale-out In your new role you will work as L3 support and in case of major incidents will support the fast restore of services In addition we will focus on proactive aspects to optimize and prevent harm from our environments To achieve this a deep technical understanding of technologies and operation is required What you ll do Ensure high availability of customer service by supporting service restoration in critical situation and provide L1 level support Analyse current landscape setups and come up with proposals for improvement Collaborate with different teams from within the ECS organization and outside to ensure excellent customer satisfaction Ability to own lead and coordinate operational tasks process improvements What you ll bring 3-6 years of experience as SAP Basis consultant System Database Administrator or in a similar role Bachelor s or master s degree Studentin Computer or Electronics Communication Engineering Computer science Information Technology systems Computer applications IT Business Systems Certification in SAP BASIS HANA DB is an advantage if not should be able to complete the certification Strong customer service focus paired with analytical and solution-oriented thinking Knowledge of either the ABAP stack or non-ABAP stacks with excellent understanding of IT operations Knowledge on HANA and the underlying infrastructure is beneficial Good know-how on SAP Technologies Products and cross dependencies like integration and communication Ability to work in international teams and under pressure constantly adding value to customer and within organization Excellent written verbal communication and presentation skills to effectively communicate and escalate Issues Personal Skills Experience in communication with customers and managing expectations Strong customer focus and service minded Strong communication and networking skills Good analytical and solution-oriented thinking Good team player and ability to work effectively in international and virtual teams Continually develop SAP solution core skills and business knowledge based on accumulated experience Able to provide knowledge transfer from certain technology areas Proactive in learning and highly self-motivated Proficiency in written and spoken English Meet your team As part of ECS MEE organization the LCO Large Customer Operation team is accountable in operating customers in a ring-fenced setup due to the complexity and demand from customer side on operational excellence SAPECSCareers ITT2 Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively Originally known for leadership in enterprise resource planning ERP software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves At SAP you can bring out your best We win with inclusion SAP s culture of inclusion focus on health and well-being and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential We ultimately believe in unleashing all talent and creating a better world SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and or mental disabilities If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team Careers sap com For SAP employees Only permanent roles are eligible for the according to the eligibility rules set in the SAP Referral Policy Specific conditions may apply for roles in Vocational Training Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender including pregnancy childbirth et al sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements Successful candidates might be required to undergo a background verification with an external vendor AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process please refer to our Please note that any violation of these guidelines may result in disqualification from the hiring process Requisition ID 434949 Work Area Consulting and Professional Services Expected Travel 0 - 10 Career Status Professional Employment Type Regular Full Time Additional Locations LI-Hybrid Requisition ID 434949 Posted Date Oct 9 2025 Work Area Consulting and Professional Services Career Status Professional Employment Type Regular Full Time Expected Travel 0 - 10 Location Bangalore IN 560066 Job alert