
Customer Interaction Specialist
1 day ago
Our organization is seeking an experienced Customer Interaction Specialist to manage customer interactions, promote subscription sales, and resolve unresolved charges. This role involves contacting customers after their trials have expired, facilitating purchases, processing orders, and addressing account issues.
Key Responsibilities:- Contact customers to resolve unresolved charges or encourage subscription sales post-trial expiration.
- Process orders promptly after the customer reaches out and sends purchase confirmation.
- Maintain detailed records of follow-ups and interactions.
- Generate reports on key metrics such as conversions and account actions.
The ideal candidate will possess advanced knowledge of Microsoft Excel software, analytical skills to track performance metrics, and strong communication and negotiation skills. Experience in CRM systems like Salesforce and Zendesk is also required.
Required Skills and Qualifications:- Excellent communication and interpersonal skills.
- Advanced knowledge of Microsoft Excel software.
- Analytical skills to track performance metrics.
- Experience in CRM systems like Salesforce and Zendesk.
- Opportunity to work with a dynamic team.
- Chance to develop skills and advance career.
Interested candidates should submit their application for consideration.
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User Interaction Specialist
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