Customer Interaction Specialist

1 day ago


Allahabad, Uttar Pradesh, India beBeeRetention Full time ₹ 8,00,000 - ₹ 10,00,000
Customer Interaction Specialist

Our organization is seeking an experienced Customer Interaction Specialist to manage customer interactions, promote subscription sales, and resolve unresolved charges. This role involves contacting customers after their trials have expired, facilitating purchases, processing orders, and addressing account issues.

Key Responsibilities:
  • Contact customers to resolve unresolved charges or encourage subscription sales post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on key metrics such as conversions and account actions.

The ideal candidate will possess advanced knowledge of Microsoft Excel software, analytical skills to track performance metrics, and strong communication and negotiation skills. Experience in CRM systems like Salesforce and Zendesk is also required.

Required Skills and Qualifications:
  • Excellent communication and interpersonal skills.
  • Advanced knowledge of Microsoft Excel software.
  • Analytical skills to track performance metrics.
  • Experience in CRM systems like Salesforce and Zendesk.
Benefits:
  • Opportunity to work with a dynamic team.
  • Chance to develop skills and advance career.
Others:

Interested candidates should submit their application for consideration.



  • Allahabad, Uttar Pradesh, India beBeeUser Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: User Interaction SpecialistThis role involves applying design thinking to enhance user experience. We are looking for a skilled professional to work closely with cross-functional teams.Key Responsibilities:We require someone with expertise in visual design and user experience (UX). This includes conducting user research, creating prototypes, and...


  • Allahabad, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 7,50,000 - ₹ 10,95,000

    Job Title: Customer Service SpecialistAre you looking for a challenging and rewarding career in customer service? Do you have excellent communication skills and the ability to handle high-pressure situations?We are seeking experienced and energetic customer service specialists to support our US-based clients.Key Responsibilities:Handle inbound and outbound...


  • Allahabad, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Key Customer Support RoleWe are seeking a dedicated and detail-oriented individual to join our team as a customer support specialist.Your primary responsibility will be to ensure a positive experience for our customers from their first interaction to resolution.Main Responsibilities:Customer Support: Respond promptly and professionally to customer inquiries...


  • Allahabad, Uttar Pradesh, India beBeeCustomer Full time ₹ 63,00,000 - ₹ 83,00,000

    About Our Customer Retention RoleWe are seeking a proactive customer retention specialist to manage customer interactions, encourage subscription purchases and resolve outstanding overages.This role involves contacting customers whose trials have expired, facilitating purchases, processing orders and addressing account issues. You will also track follow-ups,...


  • Allahabad, Uttar Pradesh, India beBeeCommunication Full time ₹ 3,60,000 - ₹ 4,20,000

    Customer Outreach SpecialistJob Summary:We are seeking a skilled customer outreach specialist to deliver exceptional service to our customers. As a customer outreach specialist, you will be responsible for engaging with existing or potential customers, responding to their queries and concerns, providing information or solutions, building and maintaining...


  • Allahabad, Uttar Pradesh, India beBeeCustomerService Full time ₹ 20,00,000 - ₹ 25,00,000

    We're looking for a detail-oriented professional to provide top-notch customer service via email, chat, and phone. You'll be the voice of our brand, ensuring every interaction is clear, concise, and professional.This role requires excellent communication skills, problem-solving abilities, and a calm demeanor under pressure. If you're passionate about...


  • Allahabad, Uttar Pradesh, India beBeeRetention Full time ₹ 9,00,000 - ₹ 12,00,000

    Overview:We are seeking a proactive Customer Retention Specialist to contact customers whose trials have expired, facilitate purchases, process orders, and track follow-ups. This role will also involve monitoring outcomes and generating reports on key metrics like conversions and account actions.Responsibilities:Contact customers to resolve outstanding...


  • Allahabad, Uttar Pradesh, India beBeeProblemSolving Full time ₹ 80,000 - ₹ 15,00,000

    Heating and Refrigeration Specialist">The Heating and Refrigeration Specialist plays a vital role in maintaining the optimal performance and efficiency of heating and refrigeration systems.Key Responsibilities:Conduct regular inspections and maintenance tasks to identify potential issues with heating and refrigeration systems.Clean filters, check refrigerant...


  • Allahabad, Uttar Pradesh, India beBeeCustomerService Full time ₹ 1,20,000 - ₹ 1,50,000

    Customer Experience Specialist RoleThis is an exceptional opportunity to excel in a dynamic environment where customer satisfaction and strategic thinking are paramount.We seek dedicated individuals who can effectively handle customer inquiries, provide solutions, and prioritize their needs.Key Responsibilities:Resolve Customer Queries Promptly: Address...


  • Allahabad, Uttar Pradesh, India beBeeDesigner Full time ₹ 12,00,000 - ₹ 16,00,000

    User Experience Designer PositionWe are seeking a Junior UI/UX Designer with around 2 years of experience in designing mobile applications or SaaS web applications.The ideal candidate is a creative problem-solver who thinks outside the box, approaches design with a user-first mindset, and brings energy and proactivity to every project.As part of our design...