Technical Content Strategist
1 month ago
We are seeking a skilled Technical Content Strategist to join our team at ServiceNow.
About the RoleThis is a key opportunity for an experienced content professional to make a significant impact on our technical documentation strategy and processes.
Job DescriptionIn this role, you will work closely with our engineering and product management teams to plan, create, and maintain user-focused technical documentation for multiple product features or applications.
You will provide input to help shape future content strategy for the product or business unit you support, contributing to the continued evolution of ServiceNow's content development processes and DITA-based information model.
As a Technical Content Strategist, you will develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support.
You will author high-quality documentation that meets our standards and guidelines, working independently in a fast-paced, globally distributed software development environment.
Required Skills and Qualifications- 6+ years of experience in technical communication, with a focus on content strategy and development.
- Strong understanding of content development life cycles and processes, including DITA-based structured authoring architecture.
- Ability to communicate complex ideas and technical information clearly, both verbally and in writing.
- Experience mentoring other writers and adapting quickly to changing priorities.
- Excellent collaboration and leadership skills, with the ability to work effectively with diverse cross-functional teams.
We offer a competitive salary range of $120,000 - $180,000 per year, depending on location and experience.
We also provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Our company culture values diversity, equity, and inclusion, and we strive to create an accessible and inclusive experience for all candidates.
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